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Terms and conditions

1. Application of terms and conditions


These terms and conditions shall apply to any business between the company Deco-
Factory (SARL with a capital of €500 whose main office is at 44 bis rue de Béthune 59253 LA GORGUE France) and its customers.  


Any Buyer is consistently advised of these terms and conditions when placing an order.


Accordingly, the act of placing an order implies the Buyer's full and unconditional acceptance of the terms and conditions, to the exclusion of all other documents, such as sales brochures or catalogues issued by the Seller, which have only an indicative value.


No contrary condition requested by the Buyer, unless expressly accepted, can therefore be imposed on the Seller, regardless of when it is brought to his attention.


If the Seller fails to apply one of these terms at any given moment this may not be interpreted as a waiver of his right to apply them at some subsequent time.

These Terms and Conditions may be updated at any time and without notice, changes applying to any order placed after this update. 


The photographs illustrating the products are not contractually binding. Deco-Factory may not be held liable for any mistake in any of these photographs.


2. Guarantee


Deco-Factory is bound to respect legal guarantee relating to secret defects, pursuant to Article 1641 of the French Civil Code as stated below: "The seller is bound to warranty in respect of secret defects in the thing sold which render it improper for the use to which it is destined, or which so far diminish such use, that the buyer would not have purchased it, or would not have given so large a price, if he had known them."


Personal information collected via our website shall be used and be passed on only for management purpose or to comply with any prescribed legal obligation.


However, if you agreed when you created your account on our website, you may receive some special offers.


3. Placing an order


Deco-Factory notifies customers that their orders have been accepted by: email, telephone, fax or mail.
However, orders are only final at the reception date of the payment for transfers, and when the Buyer's bank account is debited for payments by card.


Product offers are valid while stock lasts. In the event of a stock shortage, Deco-Factory shall notify the Buyer by email and offer full refund or exchange for another item, at the discretion of the Buyer.


Deco-Factory reserves the right to refuse an order for any reason: a stock shortage, a problem regarding the order received (e.g. illegible document), an inadequate order, or an prdictable problem regarding delivery. Deco-Factory undertakes to notify the customers by any mean available.


Please notice that any new order shall be placed only after the full payment of the amount due regarding previous orders.


4. Delivery


We deliver all over Europe within the timescale we advertise, by consignment of the product to the declared addressee, or in the latter's absence, by notification of the availability of the product. Unless otherwise provided, parcels shall be sent by post or shipped by carrier (Exapaq or GLS).


The information provided by the buyer when placing an order engages his or her responsibility: the Seller cannot be held responsible for the non-delivery of the product if the addressee's details are entered incorrectly (full name, address, post code, phone number, email address, etc.).


Delivery times are indicated as accurately as possible. Late deliveries cannot give rise to claims for damages.


However, if 2 weeks after the delivery time indicated the product has not been delivered, for any other reason than force majeure, the sale may be cancelled and the Buyer may obtain full refund, excluding all other indemnities or damages.


The following cases of force majeure discharge the Seller of his obligation to deliver: disasters, administrative rulings, interruptions in transports, acts of God, war, riots, fire, strikes (including postal services strike), accidents and the impossibility of obtaining supplies.


The Seller will inform the Buyer in reasonable time of above events.


In all cases, delivery can only be made within the time specified if the buyer has fulfilled his obligations to the Seller.


5. Receipt


As soon as he receives the goods, the Buyer shall check their good condition and conformity to the order. In the event that the parcel is too damaged, the Buyer must refuse it and notify the carrier or post services. All customer claims regarding good defects, inexact quantities or wrong references compared to the original order have to be put down in writing within 48 hours after the receipt of the goods. Once this deadline has expired, no claim shall be admissible in this respect.


6. Returns policy


All product returns must be the subject of a formal agreement between the Seller and the buyer.


All returns accepted by the Seller, arising from a visible defect or the non-conformity of the product delivered, having been verified by the Seller, will give rise to a free replacement of the product or a credit note to the value of the sum paid including return cost, excluding all other indemnities or damages.


The product shall be returned to the Seller in its original packaging within 48 hours. Attention: trees' sizes are for reference only. They can vary by up to 15cm (6in), depending on the position of branches and leaves. Sizes shown on the website  www.deco-factory.fr correspond to sizes of the items when not spread.


7. Pricing


Products are provided at the price in effect at the time the order is placed. Only the prices displayed on the website www.deco-factory.fr are valid. Under no circumstances Deco-Factory shall be held responsible for the lack of update on partner websites, search engines, price comparison websites, or catalogues.


The price shown on the purchase order is all taxes included.


More particularly, it includes VAT or any other taxes in force.


Delivery cost shall be charged as shown on the purchase order. It is calculated regarding to the total weight of the items, and accordingly to the rates set up by the French post services and carriers (GLS or Exapaq).


Pursuant to the French law dated 12/05/1980, Deco-Factory reserves the title to any product delivered until the Buyer has paid the full price.


8. Payment


Ordered items can be fully paid to Deco-Factory from the issue of your purchase order on the website, using one of the following payment methods:
- by credit card (online secure payment)
- by transfer




We put in place a secure system for online payments by card just for you. This system is based on a leading technology that encrypts payment details.
How can I pay by card on the website?
At checkout, enter the number and end date of your card. They will be encrypted in your computer immediately and then sent to Cybermut through Internet. Thus, none of your payment details will circulate on the network without having been encrypted beforehand.

9. Right of withdrawal 


Pursuant to Article L121-16 of the French Consumer Code in respect of home shopping, the Buyer has a right of withdrawal within a period of 7 clear days from the delivery of his goods, which shall be fully refunded when returned to the Seller. The Buyer must return the goods in their original condition and packaging. Products are returned at the Buyer's expense and at his risk.


10. Dispute


Our full attention will always be given to any claim or dispute, on the basis that any claimant who takes the trouble to report his situation is acting in good faith.


In the event of a dispute, the customer shall refer to Deco-Factory's customer service :

- by phone: 0033 9 53 18 64 

- by email: deco.factory@free.fr


Disputes may only be settled in the French courts.


11. Intellectual property


By connecting on the website created by the Deco-Factory, which is the owner of all the intellectual property rights, the customer is not allowed to copy or download all or part of the contents, except if expressly authorized by Deco-Factory.